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Saturday, July 23

Indian Air Force Plane Goes Missing With 29 People On Board


India on Friday mounted a massive search and rescue operation for an Indian Air Force plane that went missing with 29 people on board over the Bay of Bengal.

With concern mounting hours after its disappearance, five surveillance aircraft and 13 navy and coastguard ships launched the search for the aircraft, which vanished shortly after take-off from the southern city of Chennai.

The aircraft was on its way to Port Blair, the capital of the remote Andaman and Nicobar islands. “Full scale search & rescue launched to look for IAF AN 32 overdue at Port Blair since 1130 hrs. Max assets being deployed at earliest,” the defence ministry tweeted.

The Russian-built Antonov AN-32 military transport plane was carrying service personnel and six crew members as it undertook a routine courier service to the Indian islands.

The last contact with the plane was made around 15 minutes after take-off from Tambaram Air Force Station on the outskirts of Chennai, an IAF spokesman said.

“A search operation is on. The plane was airborne at 8:30 am (0300 GMT)and was supposed to land at Port Blair at 11:30,” Wing Commander Anupam Banerjee said.
The AN-32, equipped with navigational aids, are the IAF’s workhorse aircraft and capable of flying for up to four hours without refuelling.

An IAF source told AFP the radar data from the missing aircraft showed it making a sharp left turn before rapidly losing altitude.
“We are keeping our fingers crossed. Let’s hope and pray for the best,” he said, requesting anonymity.

Retired Air Marshal Anil Chopra said searching for an aircraft in an ocean was complex and that knowledge of the last known position of the plane would be critical for any breakthrough.

“Unfortunately the radar cover in Indian east coast does not cover full area… As time elapses uncertainty and risk increases,” he posted on Twitter.

“Searching an aircraft in an ocean is as complex as finding a ping pong ball on Siachen glacier,” he tweeted, referring to the Himalayan glacier.

http://punchng.com/indian-air-force-plane-goes-missing-29-board/?
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Friday, July 22

Dana Air Reiterates Commitment To Superior On-time Performance

Public Nigerian carrier, Dana Air has reiterated its commitment to superior on-time performance which was the core of its excellent services, when it took to the skies on November 10, 2008.


According to the Accountable Manager of the airline, Mr Obi Mbanuzuo, Dana Air, has always taken the lead in ensuring that passengers get to their destinations on schedule, but recent delays due shortage in fuel supply has not really helped its flight services to the flying public.

In his words “we sincerely apologize to our teeming guests for the delays experienced recently and regret the inconveniences caused. The recent delays have not really helped our desire and commitment to take our passengers to their destinations on schedule.’’

Commenting further, Obi said, “the issue is antithetical to our award winning service and we have been proactive in seeking better handling of operational issues. We will not relent in our efforts but continue to strive to improve on our services and offerings.’’

Only recently, Dana Air launched flight services from Lagos to Owerri with an introductory online fare of N12,600, to further boost business and leisure travel tothe Imo state capital.
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Wednesday, July 20

Job Vacancies At Arik Air - Apply Here

Arik Air was Launched in 2006 and is West Africa largest airline. Positioned at the commercial hub airport of one of the world's leading emerging economies, Arik Air currently serves an ever expanding route network of key cities in Nigeria, Africa, Europe and the US. Arik Air boasts a modern fleet of 28 aircraft.

As part of our overall growing strategy, we are seeking experienced individuals to join and expand our team of passionate and dedicated professionals based in Lagos, Nigeria. In exchange we are offering excellent benefits and career development opportunities.


Job Title: Call Center Agent
Location: Lagos

Experience:

WORKING RELATIONSHIPS

Colleagues in different teams.
Internal Customers, Supervisors and Call Center Manager.
External Customers and Passengers
Statutory bodies like FAAN, NCAA as the case may be.

Job description
PRIMARY OBJECTIVE

To represent Arik Air in conducting inbound and outbound communication with prospects and Customers.

PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES

Ensure all inbound calls are answered in a courteous and timely manner.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information, confirming pricing.
Informs clients by explaining procedures, answering questions, providing information.
Ensure call targets are met on a daily basis which is shift compliance.
Using appropriate escalation metrics.
Update job knowledge by studying new product descriptions, participating in educational opportunities and trainings.
Accomplishes sales and organizational mission by completing related results as required by the job role.
Research required information using available resources.
Manage and resolve customer complaints.
Complete call logs and produce call reports at the end of the shift for target evaluation.
Evaluate customer challenges and provide logical lasting solutions.
Manage customer loyalty by follow–up of Customer calls.
Manage correspondence and other management tasks.

Qualification and Skills
A minimum of a Bachelor’s degree in any discipline and post NYSC qualification.
Good and effective communication skills.
A good knowledge on the use of Microsoft office applications.
Ability to work independently with minimal supervision.
Ability to work innovatively and effectively under pressure.
A team player with the ability to work coercively with individuals from different cultural and ethnic backgrounds.
Proactive.
Attention to detail.
Ability to speak foreign language is an added advantage
Service oriented.
Analytical and logical thinking.

Method of Application: Send an email to: vacancies@arikair.com
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Friday, July 15

Ethiopian Airlines Wins Award For Best Airline Staff In Africa

Ethiopian Airlines has won the SkyTrax World Airline Award for Best Airline Staff in Africa at Farnborough Airshow event held in Hampshire, England. The airline stated that SkyTrax awards are solely based on customer survey and satisfaction measurement for their experience; from check-in to boarding, onboard comfort, cabin cleanness, food, beverages, inflight entertainment, staff service and associated travel items.


The Group Chief Executive Officer, Ethiopian Airlines, Tewolde Gebre Mariam, said: “We are proud that SkyTrax, the most reputed customer-service tracking organisation in the airline industry, has recognised our service delivery for the second time.”

“We thank SkyTrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner”.

“I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at The Ethiopian family who have made the airline a global winner, he added. It would be recalled that Ethiopian has received in the past an accolade in the same category from SkyTrax. Ethiopian is above all a customer-focused Airline with global standard service and superior delivery through its hallmark Ethiopian flavored African hospitality."
Source: The guardian
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Saturday, July 9

Dana Air Introduces Daily Flight From Lagos To Owerri


Dana Air introduces smart fares on its Lagos to Owerri route network with a pocket friendly fare of N12,600. Dana Air announced that new daily flights from Lagos to Owerri commences on 11th of July, 2016 and will operate one daily flight from Lagos to Owerri at 7.02am with a return flight at 9am. Good news for business and leisure traveler!

The airline is also up with a promo tagged: ‘Make a wish,’ will only happen on twitter and requires customers to make any wish ranging from free tickets, extra baggage allowance, discounts, access to lounge, free miles, and the wish will be granted by the airline.
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